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Terms & Conditions

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Terms and conditions of use

LEGAL GENERAL SELLING CONDITIONS : THE DIPLOMACY LOUNGE ® SWITZERLAND
Valid from 01.12.2016 , Zürich Switzerland

 

1. PARTNERSHIP
 
Since 2010 our commercial relationship has the only goal to meet your satisfaction, thus our general selling conditions promote a solid basis for a long, fair partnership. Ordering from us, you accept our general conditions.
 
2. ORDERS
 
Under our e-boutique www.diplomacylounge.com you find our complete champagne range, as well, as wine and other finest products selected by :    
THE DIPLOMACY LOUNGE ®.
 
Send us your orders on the phone number:
 
+41 44 211 54 52
+41 78 87 999 57 sms and WhatsApp
 
or on our e-mail:
 
3. YOUNG PROTECTION
 
You must be of legal drinking age in the country from where you are accesing this site. By visiting this website you are agreeing with our LEGAL GENERAL SELLLING CONDITIONS.If you order from THE DIPLOMACY LOUNGE, you recognize these provisions, confirming your legal buying right.
 
4. PRICES
 
The prices are in Swiss Francs, 8.00% representing the Value Added Tax (VAT). We maintain our right to proceed to price adjustments or to change the products range and also the delivery conditions. This price index replaces all previous variants. Abroad deliveries are made without VAT.
 
5. DISCOUNT 
 
Quantity discount: we reward your contribution regarding the environmental protection.  A Block delivery (to an only address) offers attractive discounts, starting with a:
2.00%  for the taking over 2000.00 CHF
3.00%  for the taking over 3000.00 CHF
4.00%  for the taking over 4000.00 CHF
5.00%  for the taking over 5000.00 CHF
2.00%  for the taking , from our adresse.
 
6. REMPLACEMENT, RETURN & RIGHT TO CANCEL
 
We invite the customer to check the merchandise immediately after the reception, the delivery is considered as accepted after a period of 14 days from the reception. In 18 months maximum after the return, trite wines will be replaced within acceptable limits.
Products that have been delivered complete and undamaged to the customer cannot be returned or exchanged.
When the customer is the user (that is, a natural person who makes the order for a purpose that is neither for commercial nor for independent professional activity) the customer has a right to cancel according to the provisions of the law. If the consumer exercises the right to cancel, then the customer shall bear the normal costs of returning the product.
 
7. ORDER LIMITATIONS
 
We reserve the right to reject any order you place with us and/or or to limit quantities in any order, without giving any reason or for no reason, if we determine it is in our best interests to do so. If we reject your order or reduce the quantities of any items in your order, we will attempt to notify you using the e-mail and/or billing address you gave us when you placed the order.
 
8. PAYMENT CONDITIONS
 
Payment conditions within Switzerland and The Principality of Lichtenstein: 30 days from the billing date. A minimum order value of CHF 100.00 is required for payments by invoice. Deficient payments are not accepted. Default and summon interests are instantly changed. We keep our right to make a delivery after the prepayment in terms of new clients, using a bank transfer and credit card payment. The merchandise remains in our custody until the full payment is made.
The Diplomacy Lounge  has the authorization to claim its property rights to a competent authority. Payment conditions for international deliveries: the deliveries are made only after the prepayment, through a bank transfer or using a credit card.
 
9. TERMS OF DELIVERY 
 
Remittances for Switzerland and The Principality of Lichtenstein, are made by the Swiss Post, or by The Diplomacy Lounge. The delivery is free for the ones made in blocks, starting with 24 bottles or with 99.00 CHF (Swiss Francs). For all lower deliveries, we bill 14.00 CHF for a Priority with Signatures sending ( A – post).
Generally, all products will be shipped between 24 hours and 10 working days ( as the product is locally available). If the product is not in stock, we will inform you as soon as possible. An unavailable, exhausted or no longer sold product, but which represents your order, makes us to cancel the order.
The merchandise transport is done on the risk and loss of the client.Shipments abroad are insured and carried out by Swiss Post.In case of loss, damage leakage during transportation, the client is asked to contact directly the transport company( The Swiss Post, carrier or The Diplomacy Lounge).
Abroad deliveries are done on the risk and loss of the customer. Our sales stuff will have the pleasure to inform you about the abroad shipping methods and the actual prices. (Please look the page Terms of Delivery in our shop.)
 
10. SOLVENCY INFORMATION
 
The buyer authorizes The Diplomacy Lounge to request the necessary information for executing an order (made for the single invoice orders, term payment), in addition to public or central services, registering its solvency.
 
11.  DATA PROTECTION
 
We negotiate with champagne, wine, drinks books, but not with your personal data. Therefore we only keep the essential regarding your order. Personal data is handled in accordance with the legislation for personal data protection, so that they are not going to be sold nor transmitted to a third part for advertising or for another use. In the event of an authorization  application, theoretically, in case of a credit card payment, your banking details will be passed only in an encoded shape. Our customers can be informed about our news, promotions, activities through our electronic informational bulletins ( News Letters). This service provision is free and can be cancelled at any time. The Diplomacy Lounge does not exploit any spam with its addresses.
 
12. ERRORS ON OUR SITE
 
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered and we have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund or other promotional offer or containing any incorrect information or typographical errors. We have the right to refuse or cancel any such orders, whether or not the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
 
13. COOKIES
 
By entering you accept the use of cookies to enhance your user experience and collect information on the use of the website.
 
14. INTERNET LINKS 
 
All Internet Links, created and cited in relation with our field www.diplomacylounge.com were controlled both in form and content. Despite the regular control of the connected networks, we do not guarantee their content. In case of abuse, please just contact us. We disclaim any responsibility for the accuracy and content of the Internet Links on our fields. The content of The Diplomacy Lounge homepage and e-boutique is protected by copyright law, unless stated otherwise. Its content may not be distributed, published, modified, re-used or forwarded, nor may it be used for public or commercial purposes without prior written consent.The Diplomacy Lounge does not guarantee that its homepage is correct or complete and shall accept no liability whatsoever for incomplete or incorrect content.
The Diplomacy Lounge ® all right reserved  © 2010-2017.
 
15. SECURE E-BOUTIQUE 
 
Our e-boutique its secure protected with a SSL certificate.The connection to this site is using a valid, trusted server certificate GEOTRUST. Read more ww.geotrust.com
 
16. PLEASE ENJOY RESPONSIBLY !
 
Alcohol abuse may cause health problem.Drink with moderation.
 
17. THE CHANGE OF GENERAL TERMS CONDITIONS
 
These general conditions may be changed at any time, without noticing.
 
18. LEGAL ACTIVITY 
 
The legal activity of The Diplomacy Lounge ® and our company CH-020.1.058.807-2 is wholly based on the law and rules of the Swiss law. The legal forum is headquartered in Zurich, Switzerland.
 
19. THE DIPLOMACY LOUNGE ®
 
The Diplomacy Lounge ®  is a registered trademark, protected by the Swiss and the international law, in terms of brands.
 
20. OUR ADRESSE
 
THE DIPLOMACY LOUNGE ®
Hörnlistrasse 3
8600 Dübendorf / Zürich
Switzerland
+41 78 87 999 57